Leveraging Positive Patient Expectations in Residency Education: The Leader Model


Patients bring their own individual expectations to physical therapy based on prior beliefs, experiences, and normative and predicted outcomes. Patient expectations can be misguided and if not assessed, can negatively influence patient outcomes. Early identification and positively shifting patients' physical therapy expectations has the potential to improve delivery of care, patient satisfaction, and outcomes. This platform will describe the use of a novel LEADER model to identify, modify, and leverage positive patient expectations and its use in physical therapy residency education.


This platform will describe a novel LEADER model to identify and positively shift patient expectations. Patient cases will show how the model has been utilized in residency education to identify and leverage positive patient expectations to improve outcomes of care in an outpatient setting.


Case examples describing the successful implementation of the LEADER model in residency education will be presented.

Conclusions/Relevance to the conference theme:

Identifying and positively shifting misguided patient physical therapy expectations have the potential to improve patient satisfaction, outcomes, and promote excellence in physical therapy practice. The LEADER model provides a framework to identify and leverage positive patient expectations. Examples of how this has been implemented in residency education, and future directions to positively enhance patient expectations will be discussed.

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  • Control #: 26873
  • Type: Platform Presentation - Non-Research Type
  • Event/Year: ELC2020
  • Authors: Darren Calley
  • Keywords:

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